Our Policies
At Inner Soull, we're committed to providing a safe, transparent, and enjoyable shopping experience from the moment you visit our website to the arrival of your order.
This page brings together all of our important policies, so you can shop with confidence knowing exactly what to expect. Here you'll find information about our Terms & Conditions, Privacy Policy, Cookie Policy, Shipping & Delivery, Returns & Refunds, and Disclaimer.
We believe in honesty, fairness, and excellent customer service. Whether you're purchasing healing crystals, spiritual tools, tarot cards, or gifts, we're here to ensure your experience with Inner Soull is simple, secure, and enjoyable.
If you have any questions about our policies or need further assistance, please don't hesitate to get in touch through our Contact page. We're always happy to help and will do our best to answer any queries as quickly as possible.
Thank you for choosing Inner Soull and for supporting our small business. We truly appreciate every order and look forward to being part of your spiritual journey.
INNER SOULL SHOP – SHIPPING POLICY
We currently ship throughout the United Kingdom.
Orders are fulfilled by our trusted supplier partners and may be shipped from different warehouse locations. If your order contains multiple items, they may arrive in separate parcels and at different times.
Shipping Costs
Standard UK Delivery: £5.99 per order
Free UK Delivery is available on qualifying orders where advertised.
Processing Times
Orders are typically processed within 1–3 working days.
Delivery Times
Most orders arrive within 3–7 working days after dispatch. Delivery times may vary during peak periods, bank holidays, or due to courier delays.
Tracking
Tracking information will be provided where available.
If you have any questions regarding your order, please contact us through the contact form on our website.
Processing Times
Orders are typically processed within 1–3 working days.
Delivery Times
Most orders arrive within 3–7 working days after dispatch. Delivery times may vary during peak periods, bank holidays, or due to courier delays.
Tracking
Tracking information will be provided where available.
If you have any questions regarding your order, please contact us through the contact form on our website.
INNER SOULL – RETURNS & REFUNDS POLICY
We want you to be happy with your purchase.
If you change your mind, you may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and in their original packaging.
To arrange a return, please contact us before sending any item back.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Opened oils, fragrances, or personal care products
Used candles, incense, or wax melts
Custom or personalised items
Gift cards
Refunds
Once your return has been received and inspected, any approved refund will be issued to your original payment method. Please allow up to 10 working days for your bank or payment provider to process the refund.
Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We will review the issue and offer a replacement or refund where appropriate.
Please ensure all order details are correct before completing your purchase, as we may not be able to make changes once an order has been processed.
Refunds are only issued after review and approval.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photographs where possible.
Natural Crystal Disclaimer
Many of the crystals and gemstones sold by Inner Soull Shop are natural products. As a result, each crystal is unique and may vary in colour, shape, size, pattern, clarity, and texture.
Natural inclusions, markings, variations, and imperfections are part of the beauty and character of genuine crystals and should not be considered defects.
Product photographs are provided as examples only. The crystal you receive may differ slightly from the images shown on our website.
Returns or refunds will not be offered solely because a crystal differs in appearance, colour, shape, size, or natural pattern from the product photographs.
INNER SOULL SHOP – PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information.
When you place an order or contact us, we may collect information including:
Name
Address
Email address
Telephone number
Payment information (processed securely through our payment providers)
We use this information to:
Process and deliver orders
Provide customer support
Communicate about your purchases
Improve our website and services
We do not sell your personal information to third parties.
We may share necessary order details with trusted suppliers, couriers, and service providers solely for the purpose of fulfilling your order.
You have the right to request access to, correction of, or deletion of your personal information in accordance with UK data protection laws.
For privacy-related enquiries, please contact us through the website contact form.
INNER SOULL SHOP – TERMS & CONDITIONS
By using this website and placing an order with Inner Soull Shop, you agree to the following terms and conditions.
Products
We make every effort to ensure product descriptions, images, and pricing are accurate. Due to differences in screens, colours and appearance may vary slightly from the images shown.
Many of our products are natural items such as crystals and gemstones. Variations in colour, shape, size, and pattern are normal and should be expected.
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, stock issues, or suspected fraudulent activity.
Pricing
All prices are displayed in Pounds Sterling (£).
Prices may be changed at any time without notice.
Delivery
Delivery times provided are estimates and are not guaranteed.
Orders may be fulfilled and delivered in separate parcels where products are sourced from different suppliers.
Returns and Refunds
Please refer to our Returns & Refunds Policy for full details.
Limitation of Liability
Inner Soull Shop shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website.
Spiritual Products Disclaimer
Products sold by Inner Soull Shop are intended for spiritual, decorative, educational, and personal enjoyment purposes only. We do not make any medical, psychological, legal, financial, or supernatural claims regarding the effectiveness of crystals, spiritual tools, or metaphysical products.
Changes to These Terms
We reserve the right to update these terms at any time. Changes will take effect immediately upon publication on this website.
Cookie Policy
Last Updated: 30/06/26
At Inner Soull, we use cookies and similar technologies to improve your browsing experience, understand how our website is used, and provide relevant content and services.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help websites remember your preferences and improve functionality.
How We Use Cookies
We use cookies to:
Ensure our website functions correctly.
Remember your preferences and settings.
Improve website performance and user experience.
Analyse website traffic and visitor behaviour.
Support marketing and advertising where applicable.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Performance & Analytics Cookies
These help us understand how visitors use our website so we can improve its performance.
Functional Cookies
These remember your preferences, such as language or location, to provide a more personalised experience.
Marketing Cookies
These may be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.
Managing Cookies
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.
Third-Party Services
Our website may use trusted third-party services such as Google Analytics, payment providers, and social media platforms, which may also place cookies on your device.
Contact Us
If you have any questions about our Cookie Policy, please contact us through our Contact page.
Disclaimer
Last Updated: 30/06/26
The information and products available on Inner Soull are provided for educational, spiritual, and personal wellbeing purposes only.
Spiritual Products
Descriptions of crystals, herbs, incense, tarot cards, oracle cards, and other spiritual tools are based on traditional beliefs, folklore, and historical practices. Individual experiences may vary.
Our products are intended to support mindfulness, meditation, relaxation, and spiritual practices. They are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.
Medical Disclaimer
Nothing on this website should be considered medical advice. Always seek guidance from a qualified healthcare professional regarding any medical concerns or treatment.
Natural Products
Many of our products are made from natural materials. As a result, variations in colour, size, shape, texture, and pattern are completely normal and make each item unique.
Product Use
Customers are responsible for using products safely and in accordance with any instructions provided. Inner Soull accepts no responsibility for misuse of any products purchased from this website.
Limitation of Liability
While we make every effort to ensure the information on our website is accurate, we cannot guarantee it is always complete or up to date. Inner Soull shall not be held liable for any direct or indirect loss arising from the use of our website or products.
Contact
If you have any questions regarding this disclaimer, please contact us via our Contact page.
Frequently Asked Questions
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We aim to dispatch all orders within 1–3 working days. Delivery times will vary depending on the shipping option selected at checkout. Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.
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If your order hasn't been dispatched, we'll do our best to help. Please contact us as soon as possible. Once an order has been shipped, we're unable to make changes or cancellations.
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We currently ship within the UK. If international shipping becomes available in the future, we'll update our website with the latest information.
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What is your returns policy?We accept returns on unused items in their original condition within 14 days of delivery. Please visit our Returns & Refund Policy page for full details.
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Yes. We carefully source our crystals from trusted suppliers. As natural stones, each crystal is unique, with its own colours, markings, and characteristics.
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There are many ways to cleanse crystals, including using selenite, sound, moonlight, smoke cleansing (such as sage or palo santo), or visualisation. We recommend choosing a method that is suitable for the specific crystal.